Research Use Only

Products offered by Sendero Research LLC are supplied for research and laboratory use only.

Products are not intended for human consumption, veterinary use, diagnosis, treatment, prevention, or cure of any disease or condition.

Purchasers and researchers are responsible for determining whether their intended purchase and use complies with applicable federal, state, local, institutional, and other requirements.

Product Information

We make reasonable efforts to present product names, descriptions, quantities, specifications, images, pricing, and other information accurately.

Product information may be updated or changed without notice. Images may be representative and should not be relied upon as a substitute for the written product information provided on the applicable product page.

Availability, pricing, packaging, labeling, and documentation may change from time to time.

Orders & Acceptance

Placing an order through the website constitutes an offer to purchase the selected products.

An order is not considered accepted until Sendero Research LLC confirms the order or begins fulfillment.

We reserve the right to refuse, limit, or cancel an order where permitted by law, including circumstances involving product availability, pricing errors, suspected misuse, regulatory concerns, or other legitimate business reasons.

If an order is cancelled after payment has been collected, any refund will be handled in accordance with our applicable refund policy and law.

Pricing & Payment

Product prices are displayed on the website at the time of purchase.

Prices, promotions, availability, and applicable charges may change without prior notice.

You agree to provide accurate and complete billing information when placing an order.

Orders may be subject to applicable taxes, shipping charges, or other charges displayed during checkout.

Shipping & Delivery

Shipping information, available methods, applicable charges, and delivery information are provided through the website or during checkout where applicable.

Delivery estimates are estimates and may be affected by carrier delays, weather, holidays, address issues, inventory availability, regulatory requirements, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for additional information.

Returns & Refunds

Unless otherwise required by applicable law, purchases are subject to the Sendero Research Returns & Refunds Policy.

Because our products are supplied for research use, customers should review product information carefully before completing an order.

Our general policy is that sales are final, subject to applicable legal requirements and the specific circumstances described in our Returns & Refunds Policy.

Acceptable Website Use

You agree to use this website only for lawful purposes and in a manner consistent with these Terms & Conditions.

You may not use the website to interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or extract information through unauthorized means, or otherwise compromise the security or functionality of the website.

We may restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, or legal interests.

Customer Accounts

If you create an account, you are responsible for maintaining accurate account information and protecting the confidentiality of your login credentials.

You are responsible for activity conducted through your account unless you have promptly notified us of unauthorized access.

We reserve the right to suspend or terminate accounts where permitted by law and where reasonably necessary.

Research Documentation

Certificates, specifications, batch information, and other research documentation may be available for applicable products or batches.

Documentation availability may vary by product, batch, and time of purchase.

Documentation is provided for research-related evaluation and does not constitute medical advice, clinical guidance, or a guarantee of suitability for a particular research application.

Website Content

Unless otherwise stated, website content including text, graphics, logos, images, design elements, page layouts, and other materials is owned by or licensed to Sendero Research LLC.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

Third-Party Services & Links

The website may contain links to third-party websites, services, payment providers, shipping providers, or other external resources.

Third-party services are governed by their own terms and privacy policies. Sendero Research LLC is not responsible for the content, availability, policies, or practices of third-party websites or services.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Product information should be reviewed together with the applicable product documentation and research requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Sendero Research LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase or use of products.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sendero Research LLC and its applicable representatives from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms & Conditions or misuse of the website or products.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices, or applicable requirements.

Updated terms will be posted on this page with a revised effective or updated date.

Your continued use of the website after updated terms are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

Contact Us

If you have questions about these Terms & Conditions, an order, product information, or our research catalog, please contact us directly.